Manage the categories of case entities.
Name | Type | Is Mandatory |
---|---|---|
HierarchyNode | String | |
ParentHierarchyNode | String | |
HierarchyLevel | Int16 | |
CaseCategoryId | Int16 | |
Label | String | |
DeletionFlag | Boolean | |
CaseCategoryPath | String | |
Identifier | String | |
SourceId | Int16 | |
CaseTypeId | Int16 | |
Cases | Collection of Case | |
CaseCategoryTranslations | Collection of CaseCategoryTranslation | |
Source | Source | |
CaseType | CaseType |
Select all CaseCategories
https://customerapi.fts-crm360.com/data/CaseCategories()
HttpMethod : GET
Json Result :
[
{
"HierarchyNode" : "i6CcIPbZ1RrA",
"ParentHierarchyNode" : "sFrkWqjSC2TaCeBjxqI",
"HierarchyLevel" : "9",
"CaseCategoryId" : "4",
"Label" : "Ct XP wll4",
"DeletionFlag" : "False",
"CaseCategoryPath" : "W1RA8T1KfCuAEwZ0",
"Identifier" : "lhDeWB",
"SourceId" : "9",
"CaseTypeId" : "6"
},
{
"HierarchyNode" : "akhbR JSHLSwt0FQ 9",
"ParentHierarchyNode" : "Rdk6g WMQ zTb93RoDx",
"HierarchyLevel" : "3",
"CaseCategoryId" : "8",
"Label" : "oNhT3r9OgB9ms7 m",
"DeletionFlag" : "False",
"CaseCategoryPath" : "D8BIY Uv8",
"Identifier" : "nwNpFe0XYNHpNAcwU",
"SourceId" : "8",
"CaseTypeId" : "3"
},
...
]
Select CaseCategory by Id
https://customerapi.fts-crm360.com/data/CaseCategories(5)
HttpMethod : GET
Json Result :
{
"HierarchyNode" : "RBIfP4ve0i IuJmvzU",
"ParentHierarchyNode" : "MGnNsIZuAqmp",
"HierarchyLevel" : "5",
"CaseCategoryId" : "5",
"Label" : "gknt",
"DeletionFlag" : "True",
"CaseCategoryPath" : "Vg0O 5DZt7 UCzoz",
"Identifier" : "X1Kt N4fpto",
"SourceId" : "1",
"CaseTypeId" : "2"
}
Create a CaseCategory
https://customerapi.fts-crm360.com/data/CaseCategories()
HttpMethod : POST
Json Post :
{
"HierarchyNode" : "4ScxFY",
"ParentHierarchyNode" : "Jdqm8qoJ N2",
"HierarchyLevel" : "7",
"Label" : "WjBBgT7",
"DeletionFlag" : "False",
"CaseCategoryPath" : "M Yk1FAlB",
"Identifier" : "a9NXeG1iPVPew",
"SourceId" : "3",
"CaseTypeId" : "9"
}
Informations :
- Non mandatory fields are optional for Json Post
Update a CaseCategory
https://customerapi.fts-crm360.com/data/CaseCategories(5)
HttpMethod : PUT
Json Post :
{
"HierarchyNode" : "VQ Qyau QPOX hHz",
"ParentHierarchyNode" : "UVMILh5",
"HierarchyLevel" : "6",
"CaseCategoryId" : "7",
"Label" : "YEspHoGwwKwv PY",
"DeletionFlag" : "True",
"CaseCategoryPath" : "2eusNaTa",
"Identifier" : "ulJtemBuWuilFusxXn",
"SourceId" : "4",
"CaseTypeId" : "6"
}
Informations :
- Non mandatory fields are optional for Json Post
Patch a CaseCategory
https://customerapi.fts-crm360.com/data/CaseCategories(5)
HttpMethod : PATCH
Json Post :
{
"DeletionFlag" : "True",
"CaseTypeId" : "9"
}
Informations :
- Non mandatory fields are optional for Json Post
Delete a CaseCategory
https://customerapi.fts-crm360.com/data/CaseCategories(5)
HttpMethod : DELETE
Translate a CaseCategory label
https://customerapi.fts-crm360.com/data/CaseCategories(5)/Label
HttpMethod : GET
Required Fields :
Http Header for language : X-Crm360Api-Language-3