Manage the cases linked to contacts for the current user's allowed zones.
| Name | Type | Is Mandatory |
|---|---|---|
| CaseId | Int32 | |
| CaseIdentifier | String | |
| ContactId | Int32 | |
| CaseChannelId | Int16 | |
| CaseStateId | Int16 | |
| CaseCategoryId | Int16 | |
| OpeningDate | DateTime | |
| ResponseDueDate | DateTime | |
| CaseText | String | |
| Comment | String | |
| FreeField1 | String | |
| FreeField2 | String | |
| FreeField3 | String | |
| FreeField4 | String | |
| FreeField5 | String | |
| FreeFieldDateTime1 | DateTime | |
| FreeFieldDateTime2 | DateTime | |
| FreeFieldDateTime3 | DateTime | |
| FreeFieldDateTime4 | DateTime | |
| FreeFieldDateTime5 | DateTime | |
| FreeFieldNumber1 | Decimal | |
| FreeFieldNumber2 | Decimal | |
| FreeFieldNumber3 | Decimal | |
| FreeFieldNumber4 | Decimal | |
| FreeFieldNumber5 | Decimal | |
| FreeFieldBoolean1 | Boolean | |
| FreeFieldBoolean2 | Boolean | |
| FreeFieldBoolean3 | Boolean | |
| FreeFieldBoolean4 | Boolean | |
| FreeFieldBoolean5 | Boolean | |
| DeletionFlag | Boolean | |
| SourceId | Int16 | |
| ProviderUri | String | |
| Contact | Contact | |
| CaseChannel | CaseChannel | |
| CaseState | CaseState | |
| CaseCategory | CaseCategory | |
| Source | Source |
Select all Cases
https://customerapi.fts-crm360.com/data/Cases()
HttpMethod : GET
Json Result :
[
{
"CaseId" : "94",
"CaseIdentifier" : "Mzvjw0X281k",
"ContactId" : "7",
"CaseChannelId" : "6",
"CaseStateId" : "2",
"CaseCategoryId" : "2",
"OpeningDate" : "2004-04-27T00:00:00",
"ResponseDueDate" : "2007-11-20T00:00:00",
"CaseText" : "0Mn0XmFs3j",
"Comment" : "oh3LnKMAPpT3j z",
"FreeField1" : "VEV7Gq",
"FreeField2" : "wuyXaHcD8yKUTs3",
"FreeField3" : "A9SLuhTC0ievnink8z",
"FreeField4" : "c0zx3x",
"FreeField5" : "WEZqfacIT9zd O",
"FreeFieldDateTime1" : "2007-03-04T00:00:00",
"FreeFieldDateTime2" : "2016-08-11T00:00:00",
"FreeFieldDateTime3" : "2010-08-03T00:00:00",
"FreeFieldDateTime4" : "2020-09-10T00:00:00",
"FreeFieldDateTime5" : "2013-11-11T00:00:00",
"FreeFieldNumber1" : "7442645.641",
"FreeFieldNumber2" : "2244223.621",
"FreeFieldNumber3" : "1353675.881",
"FreeFieldNumber4" : "1393129.983",
"FreeFieldNumber5" : "1811174.181",
"FreeFieldBoolean1" : "False",
"FreeFieldBoolean2" : "True",
"FreeFieldBoolean3" : "False",
"FreeFieldBoolean4" : "True",
"FreeFieldBoolean5" : "True",
"DeletionFlag" : "False",
"SourceId" : "9",
"ProviderUri" : "fz2qtX"
},
{
"CaseId" : "93",
"CaseIdentifier" : "KW8NT00BO",
"ContactId" : "24",
"CaseChannelId" : "4",
"CaseStateId" : "2",
"CaseCategoryId" : "8",
"OpeningDate" : "2005-10-28T00:00:00",
"ResponseDueDate" : "2007-05-18T00:00:00",
"CaseText" : "z1A4DpoMx bVGqCJdO",
"Comment" : "303OgyVLgAmbbt5",
"FreeField1" : "9BNfswa31ZrH",
"FreeField2" : "X9ZIsD89yYRUc",
"FreeField3" : "vyi nLIEHQt HZ",
"FreeField4" : "HFMmJCNTvo",
"FreeField5" : "iLo7LPErFTZD7aS0I s",
"FreeFieldDateTime1" : "2022-07-29T00:00:00",
"FreeFieldDateTime2" : "2011-03-15T00:00:00",
"FreeFieldDateTime3" : "2023-09-30T00:00:00",
"FreeFieldDateTime4" : "2007-02-03T00:00:00",
"FreeFieldDateTime5" : "2002-07-22T00:00:00",
"FreeFieldNumber1" : "2285763.393",
"FreeFieldNumber2" : "6953571.791",
"FreeFieldNumber3" : "7132821.817",
"FreeFieldNumber4" : "4674714.695",
"FreeFieldNumber5" : "1217844.899",
"FreeFieldBoolean1" : "True",
"FreeFieldBoolean2" : "True",
"FreeFieldBoolean3" : "False",
"FreeFieldBoolean4" : "True",
"FreeFieldBoolean5" : "False",
"DeletionFlag" : "True",
"SourceId" : "8",
"ProviderUri" : "pffWMR AHEicVc"
},
...
]
Select Case by Id
https://customerapi.fts-crm360.com/data/Cases(94)
HttpMethod : GET
Json Result :
{
"CaseId" : "74",
"CaseIdentifier" : "j7iVc0O F",
"ContactId" : "80",
"CaseChannelId" : "6",
"CaseStateId" : "5",
"CaseCategoryId" : "4",
"OpeningDate" : "2019-12-22T00:00:00",
"ResponseDueDate" : "2013-06-09T00:00:00",
"CaseText" : "u5d r7z3",
"Comment" : "RRRalbEsU9LSULpQX",
"FreeField1" : "dPhrO5",
"FreeField2" : "lhQXTmIq",
"FreeField3" : "Li8jeWexG2b6",
"FreeField4" : "uzuU0UoRkBX",
"FreeField5" : "4zU WC",
"FreeFieldDateTime1" : "2013-02-24T00:00:00",
"FreeFieldDateTime2" : "2018-04-28T00:00:00",
"FreeFieldDateTime3" : "1995-01-06T00:00:00",
"FreeFieldDateTime4" : "1998-01-09T00:00:00",
"FreeFieldDateTime5" : "2004-02-03T00:00:00",
"FreeFieldNumber1" : "8627764.532",
"FreeFieldNumber2" : "8569881.365",
"FreeFieldNumber3" : "6455751.543",
"FreeFieldNumber4" : "6774532.951",
"FreeFieldNumber5" : "7998147.163",
"FreeFieldBoolean1" : "False",
"FreeFieldBoolean2" : "True",
"FreeFieldBoolean3" : "False",
"FreeFieldBoolean4" : "True",
"FreeFieldBoolean5" : "True",
"DeletionFlag" : "True",
"SourceId" : "2",
"ProviderUri" : "CTd0E9jEvMdilI"
}
Create a Case
https://customerapi.fts-crm360.com/data/Cases()
HttpMethod : POST
Json Post :
{
"CaseIdentifier" : "l0serYVvE7JuEUH",
"ContactId" : "71",
"CaseChannelId" : "1",
"CaseStateId" : "1",
"CaseCategoryId" : "6",
"OpeningDate" : "2019-05-06T00:00:00",
"ResponseDueDate" : "2001-03-04T00:00:00",
"CaseText" : "0z4P mehAobz",
"Comment" : "uA7 QtjY45PewmeXb",
"FreeField1" : "TgD 4",
"FreeField2" : "bZtPi5gRQgYrJ",
"FreeField3" : "TFoI63pwO KjmI",
"FreeField4" : "uuHW91 T0",
"FreeField5" : "Z9NONyNwtM25E 6rKuP",
"FreeFieldDateTime1" : "2006-02-07T00:00:00",
"FreeFieldDateTime2" : "2005-02-17T00:00:00",
"FreeFieldDateTime3" : "2021-09-20T00:00:00",
"FreeFieldDateTime4" : "1999-01-18T00:00:00",
"FreeFieldDateTime5" : "2023-08-21T00:00:00",
"FreeFieldNumber1" : "8668751.439",
"FreeFieldNumber2" : "5751729.899",
"FreeFieldNumber3" : "4862437.315",
"FreeFieldNumber4" : "6583463.413",
"FreeFieldNumber5" : "1562532.291",
"FreeFieldBoolean1" : "False",
"FreeFieldBoolean2" : "True",
"FreeFieldBoolean3" : "True",
"FreeFieldBoolean4" : "True",
"FreeFieldBoolean5" : "False",
"DeletionFlag" : "False",
"SourceId" : "1",
"ProviderUri" : "W v R1T 0Si"
}
Informations :
- Non mandatory fields are optional for Json Post
Update a Case
https://customerapi.fts-crm360.com/data/Cases(94)
HttpMethod : PUT
Json Post :
{
"CaseId" : "21",
"CaseIdentifier" : "fwm03NfkKJgTAAGcnrd",
"ContactId" : "55",
"CaseChannelId" : "7",
"CaseStateId" : "1",
"CaseCategoryId" : "6",
"OpeningDate" : "2010-04-16T00:00:00",
"ResponseDueDate" : "2002-11-18T00:00:00",
"CaseText" : "v h 0mwD",
"Comment" : "wZXquf2KQNgP LgMmD",
"FreeField1" : "LaHFjncqCwT5i8",
"FreeField2" : "VDQ uB",
"FreeField3" : "4XSu 6n NNhF2enTzC",
"FreeField4" : "z 7T9Su1",
"FreeField5" : "6mUmRhvy mh",
"FreeFieldDateTime1" : "1996-04-30T00:00:00",
"FreeFieldDateTime2" : "1996-07-31T00:00:00",
"FreeFieldDateTime3" : "2011-03-16T00:00:00",
"FreeFieldDateTime4" : "1997-06-14T00:00:00",
"FreeFieldDateTime5" : "2006-02-25T00:00:00",
"FreeFieldNumber1" : "5167759.521",
"FreeFieldNumber2" : "5497728.536",
"FreeFieldNumber3" : "2569859.478",
"FreeFieldNumber4" : "7889522.275",
"FreeFieldNumber5" : "6842138.194",
"FreeFieldBoolean1" : "True",
"FreeFieldBoolean2" : "True",
"FreeFieldBoolean3" : "False",
"FreeFieldBoolean4" : "True",
"FreeFieldBoolean5" : "False",
"DeletionFlag" : "False",
"SourceId" : "5",
"ProviderUri" : "0PegvaVniCNfDo"
}
Informations :
- Non mandatory fields are optional for Json Post
Patch a Case
https://customerapi.fts-crm360.com/data/Cases(94)
HttpMethod : PATCH
Json Post :
{
"FreeField5" : "z9VEZ5ir5hYgOkZvj",
"ResponseDueDate" : "2015-10-17T00:00:00",
"FreeFieldBoolean3" : "False",
"FreeFieldNumber5" : "3592298.477",
"FreeFieldDateTime4" : "2019-08-17T00:00:00",
"FreeFieldBoolean1" : "False",
"FreeFieldBoolean5" : "True",
"FreeField2" : "rce03FtSij W5F",
"FreeFieldBoolean4" : "True",
"ProviderUri" : "SpzkWW",
"FreeFieldNumber4" : "8216579.121",
"FreeFieldDateTime2" : "2021-07-18T00:00:00",
"ContactId" : "55",
"FreeFieldDateTime1" : "1998-05-13T00:00:00",
"CaseCategoryId" : "9"
}
Informations :
- Non mandatory fields are optional for Json Post
Delete a Case
https://customerapi.fts-crm360.com/data/Cases(94)
HttpMethod : DELETE