CustomerApi Odata Help Page

Customer - Case

Manage the cases linked to contacts for the current user's allowed zones.

Required HTTP Headers

X-Crm360Api-Token
X-Crm360Api-CustomerName
X-Crm360Api-DatabaseAlias

Functions

Create
Read
Update
Delete

Entity Properties

Name	Type	Is Mandatory
CaseId	Int32
CaseIdentifier	String
ContactId	Int32
CaseChannelId	Int16
CaseStateId	Int16
CaseCategoryId	Int16
OpeningDate	DateTime
ResponseDueDate	DateTime
CaseText	String
Comment	String
FreeField1	String
FreeField2	String
FreeField3	String
FreeField4	String
FreeField5	String
FreeFieldDateTime1	DateTime
FreeFieldDateTime2	DateTime
FreeFieldDateTime3	DateTime
FreeFieldDateTime4	DateTime
FreeFieldDateTime5	DateTime
FreeFieldNumber1	Decimal
FreeFieldNumber2	Decimal
FreeFieldNumber3	Decimal
FreeFieldNumber4	Decimal
FreeFieldNumber5	Decimal
FreeFieldBoolean1	Boolean
FreeFieldBoolean2	Boolean
FreeFieldBoolean3	Boolean
FreeFieldBoolean4	Boolean
FreeFieldBoolean5	Boolean
DeletionFlag	Boolean
SourceId	Int16
ProviderUri	String
Contact	Contact
CaseChannel	CaseChannel
CaseState	CaseState
CaseCategory	CaseCategory
Source	Source

Examples

Select all Cases
https://customerapi.fts-crm360.com/data/Cases()
HttpMethod : GET                                                                                       
Json Result : 

[
{
"CaseId" : "76",
"CaseIdentifier" : "896fr7HPQtzW",
"ContactId" : "98",
"CaseChannelId" : "7",
"CaseStateId" : "7",
"CaseCategoryId" : "3",
"OpeningDate" : "2018-02-26T00:00:00",
"ResponseDueDate" : "2014-07-17T00:00:00",
"CaseText" : "exsUvTzKgL",
"Comment" : "XTJq7YlA9tKbpQ2",
"FreeField1" : "sPa7oKKQsQpK",
"FreeField2" : "3wmDjWe",
"FreeField3" : "UvSnupq",
"FreeField4" : "UBC30F6EP",
"FreeField5" : "LH48r",
"FreeFieldDateTime1" : "2017-03-24T00:00:00",
"FreeFieldDateTime2" : "2008-04-17T00:00:00",
"FreeFieldDateTime3" : "2020-06-04T00:00:00",
"FreeFieldDateTime4" : "1997-11-09T00:00:00",
"FreeFieldDateTime5" : "2023-12-22T00:00:00",
"FreeFieldNumber1" : "6419434.523",
"FreeFieldNumber2" : "9559436.348",
"FreeFieldNumber3" : "8585243.416",
"FreeFieldNumber4" : "2967799.256",
"FreeFieldNumber5" : "7499276.965",
"FreeFieldBoolean1" : "False",
"FreeFieldBoolean2" : "True",
"FreeFieldBoolean3" : "True",
"FreeFieldBoolean4" : "True",
"FreeFieldBoolean5" : "True",
"DeletionFlag" : "False",
"SourceId" : "5",
"ProviderUri" : "uA8BbjG 7wJaR"
},
{
"CaseId" : "47",
"CaseIdentifier" : "wD j4WfuUwkbC Pn",
"ContactId" : "73",
"CaseChannelId" : "4",
"CaseStateId" : "4",
"CaseCategoryId" : "4",
"OpeningDate" : "2009-09-11T00:00:00",
"ResponseDueDate" : "2013-06-29T00:00:00",
"CaseText" : "YzJt1zJKoXtPrd",
"Comment" : "POSnQ1HDkrI B7",
"FreeField1" : "TJX KE",
"FreeField2" : "x2gm yr",
"FreeField3" : "6PuEJL9 IPvjAt",
"FreeField4" : "GOjDi2QSkC",
"FreeField5" : "aGpbUY3rNKT",
"FreeFieldDateTime1" : "2021-04-28T00:00:00",
"FreeFieldDateTime2" : "2023-01-16T00:00:00",
"FreeFieldDateTime3" : "1998-07-14T00:00:00",
"FreeFieldDateTime4" : "2000-12-04T00:00:00",
"FreeFieldDateTime5" : "2024-03-15T00:00:00",
"FreeFieldNumber1" : "3936722.523",
"FreeFieldNumber2" : "6226921.778",
"FreeFieldNumber3" : "7794735.384",
"FreeFieldNumber4" : "6949943.473",
"FreeFieldNumber5" : "9231776.622",
"FreeFieldBoolean1" : "False",
"FreeFieldBoolean2" : "False",
"FreeFieldBoolean3" : "True",
"FreeFieldBoolean4" : "False",
"FreeFieldBoolean5" : "True",
"DeletionFlag" : "False",
"SourceId" : "1",
"ProviderUri" : "7ap4rzjqxMqk4mAe1ka"
},
...
]

Select Case by Id
https://customerapi.fts-crm360.com/data/Cases(76)
HttpMethod : GET                                                                                       
Json Result : 

{
"CaseId" : "82",
"CaseIdentifier" : "6w6 nhblAtZXR",
"ContactId" : "48",
"CaseChannelId" : "3",
"CaseStateId" : "6",
"CaseCategoryId" : "1",
"OpeningDate" : "2009-07-11T00:00:00",
"ResponseDueDate" : "2008-10-03T00:00:00",
"CaseText" : "E8W3nRNL1dmI",
"Comment" : "X qt3DQ",
"FreeField1" : "EweQNmH",
"FreeField2" : "3wG Sf8ZCYWUPuhF",
"FreeField3" : "L5dj3M K",
"FreeField4" : "M2nZpFa9t",
"FreeField5" : "J21CRqes73WN",
"FreeFieldDateTime1" : "2006-08-04T00:00:00",
"FreeFieldDateTime2" : "1995-03-07T00:00:00",
"FreeFieldDateTime3" : "1995-10-23T00:00:00",
"FreeFieldDateTime4" : "2016-05-01T00:00:00",
"FreeFieldDateTime5" : "2015-01-04T00:00:00",
"FreeFieldNumber1" : "2967895.754",
"FreeFieldNumber2" : "9738786.131",
"FreeFieldNumber3" : "4327735.695",
"FreeFieldNumber4" : "6494392.849",
"FreeFieldNumber5" : "4373517.164",
"FreeFieldBoolean1" : "False",
"FreeFieldBoolean2" : "False",
"FreeFieldBoolean3" : "False",
"FreeFieldBoolean4" : "False",
"FreeFieldBoolean5" : "True",
"DeletionFlag" : "False",
"SourceId" : "7",
"ProviderUri" : "jZ1wAymuykvqyuVs"
}

Create a Case
https://customerapi.fts-crm360.com/data/Cases()
HttpMethod : POST                                                                                                
Json Post :
{
"CaseIdentifier" : "g9Lsfa",
"ContactId" : "4",
"CaseChannelId" : "6",
"CaseStateId" : "7",
"CaseCategoryId" : "7",
"OpeningDate" : "2015-04-08T00:00:00",
"ResponseDueDate" : "2004-09-16T00:00:00",
"CaseText" : "UNS xjeg",
"Comment" : "b4R6d1u9KX7FXypS",
"FreeField1" : "9 KSF",
"FreeField2" : "kQgY97wMlygS k7K1u",
"FreeField3" : "SXG7angtlpWa",
"FreeField4" : "72VNUW Olu",
"FreeField5" : "kQW2dAoUjjpB",
"FreeFieldDateTime1" : "2009-08-05T00:00:00",
"FreeFieldDateTime2" : "2004-07-27T00:00:00",
"FreeFieldDateTime3" : "1997-11-14T00:00:00",
"FreeFieldDateTime4" : "2018-02-10T00:00:00",
"FreeFieldDateTime5" : "2008-08-25T00:00:00",
"FreeFieldNumber1" : "3253424.637",
"FreeFieldNumber2" : "8573766.423",
"FreeFieldNumber3" : "6361188.388",
"FreeFieldNumber4" : "9366142.331",
"FreeFieldNumber5" : "1333888.394",
"FreeFieldBoolean1" : "True",
"FreeFieldBoolean2" : "False",
"FreeFieldBoolean3" : "False",
"FreeFieldBoolean4" : "False",
"FreeFieldBoolean5" : "True",
"DeletionFlag" : "True",
"SourceId" : "6",
"ProviderUri" : "NdYDuX m5KSQ"
}
            
Informations : 
 - Non mandatory fields are optional for Json Post

Update a Case
https://customerapi.fts-crm360.com/data/Cases(76)
HttpMethod : PUT                                                                                                
Json Post :
{
"CaseId" : "45",
"CaseIdentifier" : "HDPW ROMBg",
"ContactId" : "33",
"CaseChannelId" : "4",
"CaseStateId" : "9",
"CaseCategoryId" : "9",
"OpeningDate" : "2004-04-26T00:00:00",
"ResponseDueDate" : "1998-01-01T00:00:00",
"CaseText" : "B qAwt6k1dK4p9r8",
"Comment" : "1Oa8TS a1vT",
"FreeField1" : "2TzZQbxVWW",
"FreeField2" : "wJzCTYhnc",
"FreeField3" : "Hb1VDgX V1LQ",
"FreeField4" : "l1FQtPLKdf5p",
"FreeField5" : "eOsBTG13v28CL5ZUA",
"FreeFieldDateTime1" : "2010-03-23T00:00:00",
"FreeFieldDateTime2" : "1998-11-29T00:00:00",
"FreeFieldDateTime3" : "2010-06-05T00:00:00",
"FreeFieldDateTime4" : "2015-07-31T00:00:00",
"FreeFieldDateTime5" : "2001-06-22T00:00:00",
"FreeFieldNumber1" : "2228433.699",
"FreeFieldNumber2" : "7312335.146",
"FreeFieldNumber3" : "8922538.851",
"FreeFieldNumber4" : "8223159.576",
"FreeFieldNumber5" : "6191499.317",
"FreeFieldBoolean1" : "True",
"FreeFieldBoolean2" : "True",
"FreeFieldBoolean3" : "False",
"FreeFieldBoolean4" : "True",
"FreeFieldBoolean5" : "True",
"DeletionFlag" : "False",
"SourceId" : "1",
"ProviderUri" : "SCedM5IgGuF XCW Aw"
}
            
Informations : 
 - Non mandatory fields are optional for Json Post

Patch a Case
https://customerapi.fts-crm360.com/data/Cases(76)
HttpMethod : PATCH                                                                                                
Json Post :
{
"FreeFieldDateTime2" : "1996-08-25T00:00:00",
"SourceId" : "2",
"ProviderUri" : "kag tCvDC60  LqFF",
"FreeFieldBoolean4" : "True",
"FreeFieldDateTime1" : "1995-08-04T00:00:00",
"FreeFieldNumber2" : "8882224.973",
"FreeFieldBoolean5" : "False",
"CaseStateId" : "6",
"CaseText" : "8Ftm8od",
"Comment" : "ZcDzQZX1qu51BP8wQX",
"FreeFieldNumber3" : "6421893.758",
"FreeFieldNumber5" : "5125425.474"
}
            
Informations : 
 - Non mandatory fields are optional for Json Post

Delete a Case
https://customerapi.fts-crm360.com/data/Cases(76)
HttpMethod : DELETE